Links

Think of me as a web crawler with taste.

Process and Culture

Rands:

Process is documented culture. How a team gets a familiar thing done should be broadly understood by the team. This is how we fix a bug. This is how we do a code check-in. This is how a feature is designed. This is how executive sign-off occurs.

Process comfortably and efficiently describes the common path. Process does not define what to do when the indescribable occurs. A crisis or a disaster does not neatly fit into the common path; it’s when you need someone to swoop in, break the glass, and put out the fire.

Increasing Communication

Grant Fritchey:

Finally, to increase communication, especially if the message is vital, use the three-way handshake. Tell your message to someone using whatever medium you’re using. Then, have that person tell you your message back (in their own words of course, no copy and paste). You then repeat that message back to them. Assuming everyone has it right, you’ve just completed a three-way handshake.

Attention Bandwidth

Stuart Sierra:

The purpose of a meeting, then, is not to convey information efficiently. It is to force an audience to pay exclusive attention to one thing, to get that creative focus pointed in a particular direction.

Maker vs Multiplier

Pat Kua:

Makers receive constant praise for solving problems, and take pleasure in being the expert. Leaders in Maker mode go out of their way to show they have the right answer. They need to have the first and last say. They over invest in their own solutions and don’t create space for others to contribute.

Multipliers amplify or multiply the intelligence of the people around them. They lead organisations or teams that are able to understand and solve hard problems rapidly, achieve their goals, and adapt and increase their capacity over time.

Deploys at Slack

Michael Deng and Jonathan Chang:

Deploys require a careful balance of speed and reliability. At Slack, we value quick iteration, fast feedback loops, and responsiveness to customer feedback.

An interesting dive into how Slack handles deploys to a large fleet of users.

Attention Charter

Cal Newport:

In the war to reclaim your attention, some battles have clearer fronts than others. It has become clear to me that these differences matter.

An attention charter is a document that lists the general reasons that you’ll allow for someone or something to lay claim to your time and attention. For each reason, it then describes under what conditions and for what quantities you’ll permit this commitment.

Share Stories and Not Advice

Will Larson:

Stories focus on the why, sharing the experience and context around the decision and results.

Stories also eliminate most of the least productive follow-up conversations after giving advice, where the advice-requester then argues against the advice. Stories relieve the advice-giver from the obligation to defend their advice. There’s nothing to agree or disagree with, just a recounting of past events.