Links

Think of me as a web crawler with taste.

Design Docs at Google

Malte Ubl:

As software engineers our job is not to produce code per se, but rather to solve problems. Unstructured text, like in the form of a design doc, may be the better tool for solving problems early in a project lifecycle, as it may be more concise and easier to comprehend, and communicates the problems and solutions at a higher level than code.

The Evolution of Hey

Jonas Downey:

Since HEY made a big splash on arrival, I thought it’d be fun to share the backstory of how we ended up reinventing email. Because we certainly didn’t start by wanting to reinvent email.

Communicating Generously

Denise Yu:

Assume that every student you interact with has limited information, but infinite intelligence. That places the onus squarely on the shoulders of the mentor to make sure that their explanations make sense — which, given the inherent imbalance of power between a teacher and a learner, is a fine way to distribute the extra emotional labor.

Process and Culture

Rands:

Process is documented culture. How a team gets a familiar thing done should be broadly understood by the team. This is how we fix a bug. This is how we do a code check-in. This is how a feature is designed. This is how executive sign-off occurs.

Process comfortably and efficiently describes the common path. Process does not define what to do when the indescribable occurs. A crisis or a disaster does not neatly fit into the common path; it’s when you need someone to swoop in, break the glass, and put out the fire.

Increasing Communication

Grant Fritchey:

Finally, to increase communication, especially if the message is vital, use the three-way handshake. Tell your message to someone using whatever medium you’re using. Then, have that person tell you your message back (in their own words of course, no copy and paste). You then repeat that message back to them. Assuming everyone has it right, you’ve just completed a three-way handshake.

Attention Bandwidth

Stuart Sierra:

The purpose of a meeting, then, is not to convey information efficiently. It is to force an audience to pay exclusive attention to one thing, to get that creative focus pointed in a particular direction.

Maker vs Multiplier

Pat Kua:

Makers receive constant praise for solving problems, and take pleasure in being the expert. Leaders in Maker mode go out of their way to show they have the right answer. They need to have the first and last say. They over invest in their own solutions and don’t create space for others to contribute.

Multipliers amplify or multiply the intelligence of the people around them. They lead organisations or teams that are able to understand and solve hard problems rapidly, achieve their goals, and adapt and increase their capacity over time.